Cancellation & Rescheduling Policy

We understand that life happens and schedules change. To keep things fair for both our clients and our cleaning professionals, we have the following cancellation and rescheduling policy:

• Notice Period: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your cleaning appointment.

• Late Cancellations: Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of 50% of the scheduled service cost.

• Same-Day Cancellations / Lockouts: If our cleaning professional arrives and cannot access your home (due to being locked out, pets not secured, or other preventable issues), a full service fee may be charged.

• Rescheduling: We’re happy to reschedule your appointment with at least 24 hours’ notice at no charge, subject to availability.

• Recurring Clients: If you skip or cancel a recurring appointment, your next cleaning may be billed at the one-time cleaning rate instead of the discounted recurring rate, since more time may be needed.

We greatly value your time and ours, and this policy helps us ensure that our cleaning teams’ schedules remain reliable and consistent

For questions or concerns, contact us at:
📧 operations@arvadacleaning.com